Grace added that working in a hybrid work model - where people can't always lean on body-language cues that come with face-to-face communication - emojis have helped employees acknowledge one another, clarify intent, and add color and fun to work. 'They let people convey a broad range of emotions efficiently, and in a way that words sometimes can't.' 'We love emojis,' Slack's senior director of product management, Olivia Grace, told Insider. So how do Slack's own employees feel about emojis? Almost two-thirds of respondents said 'using emoji at work allows them to communicate more nuance with fewer words' while more than half said 'emoji use can speed up workplace communication.' The survey polled 9,400 workers across 11 different countries. And in the world of corporate communication, that means an emoji can convey more than just an image.Īccording to a 2022 study commissioned by the workplace messaging platform Slack and the language learning platform Duolingo, hybrid workers increasingly prefer to use emojis over just words. It often indicates a user profile.Ī picture is worth a thousand words, as the old adage goes. Account icon An icon in the shape of a person's head and shoulders.

Slack emoji custom